Refund policy
Refunds when a token is not listed
WisewayTec keeps the listing fee tied to the listing outcome. If your paid application is not listed after review, you can request a refund through support.
Core policy
Refund if not listed
If a paid application is not listed after review and coordination, the listing fee is eligible for refund.
USDT method
Returned in USDT
Approved refunds are processed in USDT to a wallet address confirmed by the applicant.
Support path
Email support
Refund requests are handled through info@wisewaytec.com with your application and transaction details.
Policy details
What qualifies and what to send
Policy section 1
When a refund is available
A refund may be requested when your paid token listing application does not move forward to a listing after WisewayTec review and coordination.
- The listing fee was successfully paid and confirmed.
- The application was reviewed by the WisewayTec team.
- The token was not listed through the submitted application.
- The applicant can confirm the transaction and refund wallet details.
Policy section 2
What is not refundable
Some cases fall outside the refund policy because they are caused by incomplete, incorrect, or changed applicant information.
- Transfers sent on the wrong network or to an incorrect address.
- Duplicate transfers made without support confirmation.
- Applications with false, misleading, or unverifiable project details.
- Delays caused by missing documents, inactive links, or no response from the applicant.
Policy section 3
How to request a refund
Contact support from the same email used in the application whenever possible, so we can verify ownership quickly.
- Send your application ID or project name.
- Include the invoice ID or transaction hash.
- Provide the USDT network and refund wallet address.
- Briefly explain why the refund is being requested.
Policy section 4
Review and processing
WisewayTec reviews refund requests against application status, transfer confirmation, and listing outcome.
- Support may ask for additional verification before approval.
- Approved refunds are queued after wallet details are confirmed.
- Network fees or third-party charges may reduce the final received amount.
- Processing timelines can vary based on network conditions.
Support note
Before requesting a refund
Check your dashboard for the latest application and invoice status. If the status is unclear, contact support before creating a duplicate transfer or submitting another application.
Email support
